Side A: Customer Value Creation
Current StateHow we discover, engage, and serve customers — six capabilities that produce demand, conversion, fulfillment, and retention across every channel.
The Value Creation Journey
6 tracks · 1,010 people
- Lead
- Engage
- Deliver
- Retain
- External Hand-off
Overall Flow Health
78Healthy
Value Flow Insights
Longest Cycle Time
A3 · 42 daysBiggest Bottleneck
A2 → A3Highest Workload
A4 (412 ppl)Automation Opportunity
$9M / yrFlow Health Drivers
A4, A6